Get in Touch
We're here to help! Reach out to our customer support team for any questions, concerns, or assistance you need.
How Can We Help?
Choose the contact method that works best for you. Our team is standing by to provide excellent customer service.
Phone Support
Speak with our customer service team
+1 (555) 123-4567
Mon-Fri 9AM-6PM EST
Email Support
Send us a detailed message
support@afrimat.com
Response within 24 hours
Live Chat
Chat with us in real-time
Available on website
Mon-Fri 9AM-6PM EST
Message us on WhatsApp
+1 (555) 987-6543
24/7 automated responses
Send us a Message
We typically respond within 24 hours during business days.
Our Offices
Lagos, Nigeria
123 Victoria Island, Lagos, Nigeria
+234 1 234 5678
lagos@afrimat.com
Nairobi, Kenya
456 Westlands Road, Nairobi, Kenya
+254 20 123 4567
nairobi@afrimat.com
Cape Town, South Africa
789 Sea Point, Cape Town, South Africa
+27 21 123 4567
capetown@afrimat.com
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 7-14 business days, while express shipping takes 3-7 business days to most African countries.
What payment methods do you accept?
We accept all major credit cards, PayPal, and local payment methods including mobile money in select countries.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email and can track your package in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached.
Business Hours
Customer Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Order Processing
Monday - Friday: 8:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
Same-day processing before 2PM
Live Chat
Monday - Friday: 9:00 AM - 6:00 PM EST
Response time: Under 5 minutes
Currently Online